1. General
2. Ordering, Changes & Cancellations
In-stock items are typically processed and prepared for shipment within 1 to 2 business days. We will try to accommodate any expedited requests that are made directly through the store. Please note that any order placed after our daily cut-off time of 3:00 PM PST will begin preparation on the following business day. If your order requires ring sizing, custom modification, or must be ordered directly from a designer partner, this will add several business days or weeks to your delivery timeline.
To ensure your jewelry is never held in a shipping facility over the weekend, all online orders are sent via trusted, fully insured luxury couriers (like FedEx or UPS) according to a strict weekly dispatch schedule:
- FedEx 2-Day Shipping: Dispatched on Tuesdays and Wednesdays only.
- FedEx Overnight Shipping: Dispatched Tuesday through Thursday.
Once your shipping label is created, you will automatically receive a tracking number via email to monitor your package's progress. Because these shipments are fully insured, a signature is required upon delivery for all orders.